OUR MESSAGE TO YOU
We are open and ready to help. We would like to provide reassurances that we are taking the health and safety of our guests and staff seriously. Since the start of the outbreak we have introduced a variety of measures to ensure we are providing a safe environment for both our guests and staff.
With regards to our cleaning procedures we have made changes to the way we do this as follows.
All communal areas across the apartment sites are disinfected regularly on a daily basis
Rubbish will be collected across all sites on a Monday, Wednesday, and Friday
Bed linen and towels will be issued weekly by leaving the fresh linen and towels outside the door of your apartment, we ask that you place the used linen and towels in the bin liners provided and outside the door of your apartment on the morning of your housekeeping day
Replenishment of toilet rolls will also be left with the linen and towels
Full apartment cleaning takes place 48 hours after a guest checks out, the housekeeping team allow fresh air to circulate for at least 20 minutes and leave all windows open during the entire cleaning process. Our housekeepers use detergent or soap and water to remove dirt, grease, dust, and germs. Once the surface is clean, spray with a disinfectant. Let it stand for a few minutes, then wipe.
Paying special attention to frequently touched areas like TV remotes, light switches, plug sockets, door handles, small appliances, and white goods including fridges freezers, oven/hobs microwaves and toasters.
The housekeeping team wear gloves throughout the clean and these are disposed of and after each clean the team use soap and water to wash their hands for at least 20 seconds. The vacuum cleaners used by the cleaners are cleaned after each clean and emptied out. Our linen and towels are professionally laundered with a 3rd party company at high temperatures.
We still aim to provide our high standard of service to all our guests.
If you would like any further information please do not hesitate to contact use